Shipping policy

SnowAura currently ships to addresses within the United States.

Shipping rates

Standard shipping is $8. Orders that meet the $299 qualifying subtotal shown at checkout receive free standard shipping. The checkout page displays the final available rate for each order.

Processing time

Most orders are prepared for shipment within 1–2 business days after payment is confirmed. During peak periods or when additional verification is needed, processing may take up to 5 business days. Business days do not include weekends or public holidays. Orders containing multiple items may be shipped in separate parcels.

Estimated delivery time

Orders are dispatched from our fulfillment partners in China and generally travel with Yanwen before being handed to a local carrier for final delivery in the United States. Most orders arrive within 7–13 business days after dispatch.

This is an estimate, not a guaranteed arrival date. Customs processing, weather, peak-season volume, carrier disruptions, remote destinations, and address issues may cause delays. If we learn that we cannot ship within the timeframe shown at checkout or otherwise promised, we will contact you with a revised estimate and the option to cancel the unshipped order for a full refund.

Tracking

When your order ships, we will email a shipping confirmation with tracking information. Tracking may take 2–5 business days to show its first movement, and a new local-carrier tracking number may appear after the parcel reaches the United States.

Address changes

Please check your address carefully before placing your order. Contact us as soon as possible if a correction is needed. We can only change an address before fulfillment begins and cannot guarantee changes after an order has been submitted.

Duties and taxes

Applicable sales tax is shown at checkout when required. International parcels may be reviewed by US Customs. Any import charge not collected at checkout is the recipient's responsibility. Rules can change, so customers should check current US requirements when needed.

Delayed, lost, or delivered parcels

If tracking has not updated for 10 business days, or your order has not arrived 20 business days after dispatch, contact us with your order number. We will open an investigation with the carrier. When a parcel is confirmed lost, we will offer a replacement or refund as appropriate.

If tracking shows delivered but you cannot find the parcel, first check the delivery area, household members, neighbors, building staff, and the local carrier. Contact us promptly if it is still missing so we can help investigate. Please use a secure delivery address; carrier-confirmed delivery may limit the remedies available for theft after delivery.

Returned or refused parcels

If a parcel is returned because the address was incorrect, delivery was refused, or it was not collected, contact us. We can discuss reshipment or a refund after the parcel is received back. Original shipping and any additional carrier charges may be deducted where allowed, unless the return resulted from our error.