When your order ships, SnowAura sends a shipping-confirmation email to the address used at checkout. Open that email and select the tracking link to see the latest carrier updates. Check your spam or promotions folder if you do not see it.
Finding your tracking link
Tracking can take 2–5 business days to show its first movement. Because orders travel internationally with Yanwen and are then handed to a US last-mile carrier, the tracking number or tracking page may change during transit.
When to contact us
If tracking has not updated for 10 business days, or the parcel has not arrived 20 business days after dispatch, contact us with your order number and checkout email. We will investigate with the carrier.
For complete timing, address, duty, and delivery details, read our Delivery Information.