We want your first days on the mountain to feel right. If something does not work for you, you may request a return within 30 days after confirmed delivery.
Return eligibility
To be eligible, an item must be unworn, unused, unwashed, free of odor or damage, and returned with its original tags, accessories, and packaging. Proof of purchase is required. Trying an item on indoors is fine; riding in it is not.
For hygiene reasons, opened or tried-on base layers, face coverings, socks, and other intimate or close-contact items cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and items clearly marked Final Sale are also not returnable, except where required by law.
Start a return
Contact us before sending anything back and include your order number, the item you wish to return, and the reason. We will confirm eligibility and provide return instructions and the correct return address. Do not send a return to the address printed on the original parcel unless we specifically instruct you to do so. Unauthorized returns may be delayed or refused.
Return shipping
For fit, color, or preference returns, the customer is responsible for return shipping. Use a trackable service and keep the receipt until the refund is complete. SnowAura is not responsible for a return lost in transit.
If we sent the wrong item, or an item arrived damaged or defective, contact us within 7 calendar days of delivery with clear photos of the item, packaging, and shipping label. Once confirmed, we will provide an appropriate remedy and cover or reimburse reasonable return shipping when a return is required.
Exchanges
The fastest way to get another size or color is to return the original item and place a new order. If you prefer a direct exchange, contact us; availability cannot be guaranteed and the replacement will be sent after the original item is received and inspected.
Refunds
Once your return arrives, we will inspect it and normally notify you of the decision within 5 business days. Approved refunds are sent to the original payment method. Your bank or card provider may need another 5–10 business days to post the credit.
Original shipping charges are not refundable for preference or fit returns. If only part of a promotional bundle is returned, the refund may be adjusted to reflect the promotion's terms. We will explain any adjustment before processing the refund.
Cancellations
Contact us immediately if you need to cancel or change an order. We will help when the order has not entered fulfillment, but cancellation is not guaranteed once processing has begun. After dispatch, the order must follow the return process above.