Contact Us

Need help with an order, fit, delivery, or a return? Send us a message using the form below, or email support@snowaura.com. Our team will reply as soon as possible, normally within 1–2 business days.

To help us resolve an order question faster, include your order number and the email used at checkout. For a damaged or incorrect item, describe the issue clearly; we may reply asking for photos of the item, packaging, and shipping label.

Please do not include payment-card details or account passwords in your message.

Business information

SnowAura is operated by CHEN NUO INTERNATIONAL TRADE LIMITED.

Registered business address:
Flat 1506, 15/F, Cheung Fung Commercial Building,
21–25 Cheung Sha Wan Road, Sham Shui Po,
Hong Kong.

Returns: This is our registered business address, not a returns address. Please email support@snowaura.com before sending a return so we can provide the correct return instructions.