If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery. We will review the issue promptly and provide an appropriate remedy when the claim is confirmed.
What to include
- Your order number
- A short description of the issue
- Clear photos of the item, packaging, and shipping label
How we help
Depending on the issue and applicable law, the remedy may include a replacement, refund, or another reasonable solution. Please do not return the item until our support team provides instructions.
Any manufacturer warranty is product-specific and will be stated on the relevant product page. This policy does not limit rights that cannot be excluded under applicable law.